Refund policy

Solum: Returns & Refunds

At Solum, your satisfaction is our priority. This policy should be read together with our Terms of Service. If there is any conflict, the Terms of Service control, and nothing in this policy limits any rights you have under mandatory consumer protection law in your country or region.

1. 90-Day Money-Back Guarantee (First-Time Purchases) We offer a 90-day money-back guarantee on first-time purchases. If you are not satisfied with your first purchase of any Solum product, simply contact us at hello@solumcolostrum.com within 90 days of delivery, and we will refund you in full.

Important Notes:

• Applies only to first-time purchases of a product type.

• Limited to one refund per product type.

• Shipping, handling, and any optional Shipping Protection fees are non-refundable.

• If you exchange your product, the money-back guarantee is void.

• Valid only for purchases made directly from solumcolostrum.com; items bought from third-party retailers are not eligible.

2. Refunds for Subscription (Autoship) and Repeat Orders Renewing subscription (autoship) shipments after your first order, and repeat orders beyond your first purchase, do not qualify for the 90-day money-back guarantee. They may be eligible for a refund only under the following conditions:

• The refund is requested within 30 days of delivery.

• Unopened items only.

• With an authorized Return Merchandise Authorization (RMA).

• Return shipping is the responsibility of the customer.

• Shipping costs are non-refundable.

Refunds are processed once we inspect the returned product. You can cancel your subscription at any time in your account dashboard or by emailing hello@solumcolostrum.com. To avoid being charged, please cancel at least 24 hours before your next billing date. Please see our Subscription Cancellation Policy for full details.

3. Cancellations and Orders in Transit If you need to cancel or change an order, please contact care@solumcolostrum.com as soon as possible. We will make every effort to stop your order before it ships, but because our team works quickly to fulfill orders, we cannot guarantee cancellation once an order is placed. We do not charge any cancellation fees for cancelling an order. Orders that have already shipped cannot be cancelled (except where delayed more than 30 days beyond the estimated delivery date or where you have a statutory right). You may either accept delivery and follow our return process or refuse delivery so the package is returned to us. For address changes on a shipped package, please contact the carrier directly, as we are unable to make address changes once an order has shipped.

4. Damaged, Defective, or Incorrect Items If you receive a damaged, defective, or incorrect product, please contact us at care@solumcolostrum.com within 7 days of delivery and include a photo or video of the issue. You do not need to return the item unless we specifically ask you to. We will replace the product at no cost to you.

5. Exchanges To exchange an item, please return the original item in accordance with this policy. Once the return is accepted, you may place a new order for the replacement item. Note that choosing an exchange voids the 90-day money-back guarantee for that product.

6. Lost, Stolen, or Undelivered Packages

• Lost in Transit: If tracking has not updated and your package is lost, contact hello@solumcolostrum.com after a reasonable investigation period; we will arrange a reshipment or refund.

• Tracking Shows "Delivered": If tracking shows delivery to the address you provided, but you haven't received it, check around your premises and with household members/neighbors, then contact the carrier with your tracking number. Packages confirmed delivered by the carrier to the correct address are not automatically eligible for a refund or free replacement, except where required by law.

• Address Errors: We cannot issue a replacement or refund if an order does not arrive because of an incorrect or incomplete checkout address provided. If the package is returned to us as undeliverable, we will contact you, and additional shipping fees may apply for reshipment.

7. Return Instructions (Authorization Required) To initiate a return, contact hello@solumcolostrum.com with your order number and reason. We will provide an RMA number and instructions on where to send back the package. Products returned without prior authorization may not be accepted.

8. Shipping Costs Shipping, handling, and Shipping Protection fees are non-refundable. If an error is our fault (e.g., incorrect item), we cover return shipping. For standard returns (e.g., rejecting subscription renewals, buyer's remorse), return shipping is the customer's responsibility.

9. UK/EU Consumers 14-Day Right of Withdrawal (Note: Text references exchange processes) To exchange an item, please return the original item in accordance with the policy. Once accepted, you may place an order for the replacement item. Please note that choosing an exchange voids the 90-day money-back guarantee for that product.

10. International Returns For orders shipped outside the United States, customers are responsible for return shipping costs and any duties or taxes, as described in our Terms of Service. Please contact us before returning an international order so we can provide the correct return address and instructions.

11. Holiday Delivery Notice During high-volume holiday periods, we cannot guarantee delivery dates.

12. Policy Amendments We reserve the right to update or amend this policy at any time. Changes take effect upon publication on our website and apply to orders placed after the change, consistent with our Terms of Service. Changes do not reduce the rights for orders already placed.

13. Acknowledgment of Policy By placing an order with Solum, you acknowledge and agree to the terms of this Return and Refund Policy.

14. How to Reach Us

• Company: SD Ecomm LLC d/b/a Solum

• Email: hello@solumcolostrum.com

We aim to respond within 1 business day. Please reach out to us before initiating payment disputes or chargebacks.